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ICT: Digitizing Our Organization
This year, to achieve one of the TaiwanICDF’s key
performance indicators, the “utilization of information
systems,” and to digitize all of our integrated operating
systems, ultimately with the goal of enhancing the quality
of management decisions, we deepened analysis of
our annual ICT roadmap and ICT development strategy,
as well as the management of decision-making,
performance and implementation. This meant setting out
a core program (2014-2016) for the development of ICT
systems, establishing the principles governing the future
expansion of information systems, and clearly defining
associated application systems, functions and priorities.
Building a New Knowledge Management
Platform to Facilitate the Sharing of Resources
And Shared Services
With the increasing popularity of smartphones, tablets
and other mobile devices, and the growing use of cloud
services, we have been working on the premise of serving
domestic and overseas personnel “anytime, anywhere
on any device, securely,” and providing instant access to
the information and know-how they require. Drawing on
the three core concepts of mobility, personalization and
speed, this year we completed revisions to our second-
generation Knowledge Management platform, or “KM
2.0,” as follows:
Mobility: For KM 2.0 we have introduced the concept
of responsive web design, building a system interface
that can be browsed from different computers, tablets,
smartphones and other devices, and expanding support
for a variety of browsers, allowing page content to scale
dynamically on the basis of device size. Our staff able
to access the Internet will be able to access information
on our content-rich platform at anytime and anywhere,
satisfying the trend for mobility and real-time operations.
KM 2.0 is the first of our information systems to have been
revised with mobile access in mind.
Personalization: KM 2.0 incorporates individual
access to previously established Dropbox cloud drives,
providing quick and easy file transfer and exchange
functions. Using the latest cloud storage environment in
place of older methods of file transfer has also provided
an effective solution for overseas colleagues wanting to
upload files, which would otherwise require verifying and
checking a host of associated problems. The platform
also provides document aggregation and subscription
services, search results, and an improved messaging
service and other functions, helping users to target and
track specific content.
Speed: To enhance the system’s internal processing
speed and performance, we have upgraded the servers,
databases, development tools, operating systems and
browsers supporting KM 2.0 from 32-bit to 64-bit versions,
ensuring that the system can continue to scale in terms
of increased load, and adjusted system architecture,
simplifying management and maintenance work, thus
providing a highly stable, high-performance system
environment and a speedy user experience.
This all-new KM 2.0 is the first of our information
systems to meet the goal of our core program (2014-2016)
for the development of ICT systems, “build cloud-based
applications, enabling convenient resource sharing and
shared services.”
Utilizing Digital Learning, Becoming a Learning
Organization
This year saw the introduction of our digital learning
system in support of the following four objectives:
1. Reduce the cost of training and enhance willingness
and efficiency;
2. Enjoy the same quality of learning regardless of location
through mobile devices;
3. Introduce dynamic, interactive learning models that
cover a diverse range and can be accessed at any
time;
4. Use the system platform to manage and appraise
internal learning outcomes effectively.
Spanning time zones and geographical barriers, and
resolving training and knowledge management issues,
digital learning tools are far-reaching, unfettered by
time constraints and save on training costs, playing an
important role in terms of nurturing professional talent
and accelerating the dissemination of knowledge. As a
learning organization, we continue to put the best of these
tools into practice.
Effectively Improving Communications
Through Cloud-based Mail Services
For TaiwanICDF projects and technical missions around
the globe, increasing use of e-mail systems facilitates
operational coordination between the TaiwanICDF and
cooperating units, and because diplomatic work requires
a lot of back-and-forth communication between project
locations, mobile devices are an important tool for
overseas colleagues to communicate with. So this year,
following trends in mobile technology, we introduced
cloud-based mail services for overseas technical missions
and projects.
Cloud-based mail uses end-to-end encryption
methods to deliver mail within an integrated and secure
information security network. Working under the premise
that information has to be safe and secure, utilizing the