Project Name：Information and Communication Technology (ICT) Project (St. Kitts and Nevis)

Project status：Completed projects

Cooperating Country：Caribbean, St. Christopher (St. Kitts) and Nevis

Project Description：

Joseph N. France General Hospital (JNFG Hospital) is St. Kitts and Nevis’main medical institution. At present, however, most of the hospital’s operating procedures involve manual processes, which are inefficient and can result in inaccuracies; the only operations done electronically are outpatient registration and the settling of accounts balance. Through this project, authorities in St. Kitts and Nevis hope to introduce Taiwan’s abundant technology and experience of providing ICT-based health care services to all public institutions, thereby promoting the digitization and workflow automation of medical management.
Project appraisal found that the main challenge faced in maintaining or raising service quality at public hospitals is a lack of rigorous operating procedures and of a systematic approach toward management, resulting in the ineffective use of health care resources, and affecting the quality of medical services in turn. The proportion of manual processes being carried out at the hospital is too high, increasing the opportunity for errors to arise, and posing serious medical risks.

In assisting St. Kitts and Nevis to improve the overall quality of health care at public hospitals, the main components of this project will include: (1) assisting in reforming procedures at the hospital, introducing Taiwan’s experience of medical management; (2) building information systems for a range of medical services and introducing standard operating processes; and (3) improving the systems management, maintenance and operational capacity of technicians sufficient to manage medical management information systems independently.

Specific project work components will include: (1) analyzing the current status of hospital operations and conducting business process analysis to provide diagnostic reports and define gaps in processes, assisting in the integration of processes by and between each hospital department; (2) building information systems for a range of medical services, including patient registration, consultations, accounts, pharmacy operations, storeroom operations, medical histories, examinations, X-rays, blood bank operations and the management of pharmaceutical inventories; and (3) training for three system maintenance personnel so as to support the independent operation of the hospital information system and eliminate technical obstacles.


To watch the video made by the TaiwanICDF: Information and Communication Technology (ICT) Project (St. Kitts and Nevis)

To watch the video made by the TaiwanICDF: ICT Project in St. Kitts and Nevis- Behind the scenes

Implementation Start Date：2013-01-01

Implementation End Date：2017-12-31

Project Objectives：Assist St. Kitts and Nevis authorities in conducting business process analysis and re-engineering in public hospitals, making overall improvements to operations, introducing a fully functional hospital information system and improving overall efficiency, thus enhancing the standard of hospital services and meeting targets for public satisfaction.

Executing Agency：

1. Joseph Nathaniel Feance General Hospital, JNFG

2. Ministry of Justice, Legal Affairs & Communications

3. Ministry of Health

Project Performance：

1. Analyzed and re-engineered JNFG hospital’s operational modules and processes.

2. Completed the implementation of hospital information system, implementation of barcode and Electronic Medical Records (EMRs), and issuance of the medical card.

3. Completed training of personnel responsible for operating hospital information systems.

Project Contact：I-Ying Kuo

Phone：886-2-2873-2323 Ext. 222

E-mail：ingrid.kuo@icdf.org.tw