Page 31 - 國合會2016電子書-英文

Operations

5 Case Study

ICT Technical
Cooperation Project

External experts commissioned by the TaiwanICDF were dispatched to St. Lucia
to provide training for internal audits for the international information security
standards (ISO/IEC 27001).

According to the United Nations equipped with a complete range of system development courses and
E-Government Survey 2014, St. functions from e-document production e-document system maintenance
Lucia was at stage 2 of enhanced to online processing, approval, technology transfer, aiming to
information services in the Caribbean exchange, filing and storage. This full- equip St. Lucia’s personnel with the
region in terms of its online service fledged e-document system aims to competence to maintain and operate
development. The government is assist all departments of the St. Lucian the e-document system independently
lacking the capacity to coordinate government to achieve document after the project’s completion.
interdepartmental information production, processing, management All systems developed in this
exchange and none of the standards and filing entirely online. project were launched online at
and operating procedures has Since the project was initiated the Public Service Department
been set in place. However, paper in September 2013, the technical in November 2016. Under the
documents are still the major medium team has completed a range of e-government development strategy
for interdepartmental communication, analysis reports on the development of St. Lucia, the TaiwanICDF hopes to
which apart from slowing down of online services. These reports assist to implement the e-document
the operations, also causes loss are provided as references to system throughout all government
of documents, delivery errors and St. Lucia for overall planning of departments, as well as operate and
traceability issues, directly affecting e-government development. To manage the system independently.
the efficiency of administration. ensure the confidentiality, integrity The overall system is expected to
To help the Government of St. Lucia and availability of the information enhance interdepartmental information
with e-government development, systems and services, the technical exchange and security and in turn
the TaiwanICDF introduced Taiwan’s team implemented the international improve government productivity and
e-government experience through information security standards information processing efficiency.
this project and planned the country’s (ISO/IEC 27001) in April 2015. An
e-document system to enhance its information security management
administrative efficiency. system for document processing at
four levels and improvement of various
Implementing international information security measures were 25
information security standards completed, and the system passed
to enhance information security ISO/IEC 27001 certification.
Drawing on Taiwan’s successful In June 2016, the technical team Number of seed
experience in the development of the completed the establishment of the St. teachers trained
e-document system, the project team Lucia e-document system, including for the e-document
assisted the St. Lucian government the e-document production system, system
to establish electronic document exchange and filing subsystem,
processing regulations and standard e-document certificate development
operating procedures, as well as mechanism and relevant regulations.
developing and implementing an For development of human resources,
e-document system. The system is the technical team introduced Java

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