Whenever you contact us via our online mailbox, the system will display a confirmation message indicating that we have received your message. We aim to process queries within approximately three working days, but may need an additional one or two days if your query is particularly complex. In any case, we will endeavor to reply to you as soon as we can.
If you haven’t received our reply and you’re using a free, online e-mail service such as Yahoo, Hotmail or Gmail, please check your spam/junk folder to ensure that it hasn’t been redirected there.
We attach a User Satisfaction Questionnaire to all replies that we send out. Please feel free to return this to us with any positive feedback that you have, or let us know if we’re missing anything so that we can improve the quality of services we provide. Thank you!